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German Technical Medical Associate

  • Sector: Medical Devices
  • Contact Email: noeleen.stewart@collinsmcnicholas.ie
  • Job Ref: 18119

German Technical Medical Associate required with one year plus experience in a medical/clinical/scientific environment.  Galway based.

Responsibilities:

  • Receive inbound Customer calls and email communications and address in a professional and friendly manner.
  • Provide first level support in troubleshooting customer complaints across the designated product range by analysing customer problems and asking the appropriate questions to resolve.
  • Documenting complaints and inquiries using the appropriate guidelines and procedures to ensure accuracy of the records.
  • Communication of complaint investigation conclusions to customers through written reports and phone conversations.
  • Review, prioritise and manage group mailboxes to ensure all inquiries and complaints are actioned as per procedures.


Requirements

  • Minimum of 1-year experience in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
  • 3rd Level Certificate, Diploma or Degree in relevant discipline i.e. but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline.
  • Demonstrates the application of problem-solving methodologies, detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
  • Demonstrates an understanding of the requirements of Technical writing.
  • Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
  • Fluency in German essential with fluent English.
  • Strong written and verbal communication skills


For a confidential discussion and more information on the role, please contact Noeleen Stewart.

noeleen.stewart@collinsmcnicholas.ie

091 70671