Customer Service & Languages JobsGerman Service Desk Support – Galway Galway

  • GJ51574
  • Permanent
  • Galway City, Westmeath

Collins McNicholas

German Service Desk Support required with strong experience of providing customer service, service desk, computer training and PC / desktop support in a high output, dynamic environment

Responsibilities:

  • Troubleshoot hardware (company issued equipment), software, networking, remote access & terminal server connectivity issues in addition to providing mobile devices support for all company employees and any third party consultants
  •  Client account creations, password control, right issuance via AD groups and internally used company application account creations
  •  Assist with quality assurance and collaborate with other departments
  •  Manage (open, assign, update, resolve, close) tickets in the current service desk system and ensure timely resolution of issues or escalation to proper group for additional support while reporting back to the customer
  •  Research, resolve and respond to incoming questions in a timely manner specified within the service level agreement
  •  Provide escalated support for enterprise applications and network related issues
  •  Escalate and Dispatch problems to support personnel when appropriate via documented escalation procedures
  •  Assist in the delivery of training programs in collaboration with Application and Network Technologies 

Requirements:

  • Fluency in German essential
  • Degree or equivalent qualification in Computer Science or related discipline; or relevant work experience
  • Significant experience of providing customer service, service desk, computer training and PC / desktop support in a high output, dynamic environment
  • Experience of working in a team oriented service desk environment, with the ability to positively contribute to cross functional teams
  • Understanding of the following technologies:
    • Active Directory user functions (ADS and Exchange). 
    • Windows Operating Systems (XP, 7, 10, Server 2003/2008/2012)
    • Microsoft Office software (Outlook, Word, Excel, PowerPoint and Skype for Business)
  • Knowledge of anti-virus / anti-malware programs
  • Wireless technology
  • Previous experience supporting personal computers on Windows XP, Windows 7 and Windows 10 Workstation operating systems in a networked environment
  • Experience troubleshooting computer hardware, software or network

 

For a confidential discussion and more information on the role, please contact Noeleen Stewart.

noeleen.stewart@collinsmcnicholas.ie

091 706712

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