Collins McNicholas

Customer Service Specialists required with fluent German or French.  Galway city. 12 month contract initially. 

Responsibilities:

  • Process all orders received via CRM system
  • Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner
  • Review and maintain customers open orders on a daily basis
  • Investigate and resolve order processing issues reported by customers
  • Responsible for all facets of assigned customers.
  • Resolve e-mail, fax and telephone issues with ROI customers regarding pricing, inventory availability,
  • Stay current with inventory levels and requirements
  • Responsible for making sure any customer account changes are communicated to relevant parties.
  • Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
  • Other duties as assigned

 Requirements:

  • Previous customer service experience in the healthcare industry preferred
  • Fluency in German or French.   Must be fluent in English.
  • Proficient in MS Word, Excel and Outlook
  • Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
  • SAP or other ERP system experience a significant advantage
  • Fluency in German or French.

For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email noeleen.stewart@collinsmcnicholas.ie

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