German Customer Service Roles

  • Reference: AJ45871xx
  • Job Type: Permanent
  • Location: Offaly, Westmeath
  • Category: Customer Service, Call Centres & Languages

Exciting new opporunities have opened in the midlands, My client is looking for GermanCustomer service Representitives and German Team Leaders to work in a medical device company in westmeath. To manage the day to day Customer Service activities of the  markets including processing of orders/ answering the phones/ liaising with tender department , etc.

Responsibilities:

 

  • Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.

 

  • Ensure that all customer queries – order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc – are handled and resolved satisfactorily.

 

  • Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.

 

  • Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.

 

  • Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.

 

  • Process daily invoicing.

 

  • Process billing corrections on time and in accordance with the company policy.

 

  • Process returns from the customer on time and in accordance with the company policy

 

  • Involvement in special projects as required.

 

  • Returns: Insure that returns are processed in a timely manner

 

Requirements:

  • Fluent German
  • Business or other relevant 3rd level qualification desirable
  • 6 months + working in a fast moving customer service environment.
  • Excellent communication skills and a professional telephone manner.
  • A self-starter / “Can do” approach and attitude
  • Ability to work effectively within multi-cultural team towards strict deadlines.
  • Accuracy and attention to detail are paramount
  • Flexibility – willingness to help other colleagues to meet deadlines
  • Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs.

For a confidential discussion and more information on the role, please contact Denise Callinan on 090 64 78104 or email denise.callinan@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie

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Denise Callinan

Contact Consultant

  • Denise Callinan
  • Recruitment Consultant
  • 09064 78104
  • Connect with Denise

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