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German Customer Service Specialist

German Customer Service Specialist - Galway - Permanent - Hybrid.

The Customer Service Specialist (German) is responsible for a variety of tasks including order processing, problem-solving, admin support for our commercial sales team and logistic support for both our internal and external customers.

Responsibilities

  • Carries out duties in compliance with established business policies and procedures.

  • Perform other duties and projects as assigned.

  • Process all orders received via CRM system. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.

  • Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.

  • Review and maintain customers open orders on a daily basis.

  • Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.

  • Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.

  • Collaborate with other departments to ensure accuracy of data maintained on SAP

  • Keeping customer account changes up to date and communicated to the commercial sales team.

  • Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service. 

Requirements:

  • Previous customer service experience desired preferably in a multinational environment.

  • Must be fluent in German and English.

  • Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems

  • Strong computer navigation and typing skills

  • Good attention to detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues

For a confidential discussion and more information on the role, please contact Noeleen Stewart.

noeleen.stewart@collinsmcnicholas.ie

091-706712