German Customer Service Specialist - Galway - Permanent - Hybrid.
The Customer Service Specialist (German) is responsible for a variety of tasks including order processing, problem-solving, admin support for our commercial sales team and logistic support for both our internal and external customers.
Carries out duties in compliance with established business policies and procedures.
Perform other duties and projects as assigned.
Process all orders received via CRM system. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.
Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
Review and maintain customers open orders on a daily basis.
Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.
Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
Collaborate with other departments to ensure accuracy of data maintained on SAP
Keeping customer account changes up to date and communicated to the commercial sales team.
Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service.
Previous customer service experience desired preferably in a multinational environment.
Must be fluent in German and English.
Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems
Strong computer navigation and typing skills
Good attention to detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
For a confidential discussion and more information on the role, please contact Noeleen Stewart.