German Customer Service Reps Teleflex Athlone

  • Reference: 47012
  • Job Type: Permanent
  • Location: Galway, Offaly, Westmeath
  • Category: Customer Service, Call Centres & Languages

Teleflex a leading Medical Device Company are partnering exclusively with Collins McNicholas Athlone to recruit German Customer Support Representatives

 

JOB PURPOSE

To manage the day to day Customer Service activities including process of orders/ answering the phones.

 

Responsibilities: 

  • Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
  • Ensure that all customer queries – order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc – are handled and resolved satisfactorily.
  • Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.
  • Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
  • Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
  • Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
  • Process billing corrections on time and in accordance with the company policy.
  • Process returns from the customer on time and in accordance with the company policy

Requirements:

  • Fluent in English and German
  • Business or other relevant 3rd level qualification desirable
  • 6 months + working in a fast moving customer service environment.
  • Excellent communication skills and a professional telephone manner.
  • A self-starter / “Can do” approach and attitude
  • Ability to work effectively within multi-cultural team towards strict deadlines.
  • Accuracy and attention to detail are paramount
  • Flexibility – willingness to help other colleagues to meet deadlines
  • Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs.

For a confidential discussion and more information on the role, please contact Nicola Egan on 090 64 78104 or email nicola.egan@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie

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Nicola Egan

Contact Consultant

  • Nicola Egan
  • Senior Recruitment Consultant
  • 09064 50668
  • Connect with Nicola

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