German Customer Service Representative

Customer Service & Languages
Customer Service & Languages
Offaly
Permanent
16291
Offaly
Permanent
16291

The Role:

Based in Tullamore with a company going from strength to strength the German Customer Service Representative will provide a key interface with customers, supporting all aspects of the sales process. Working in a team environment, you will demonstrate excellent external and internal customer focus throughout. The successful candidate will possess a friendly upbeat personality, and should be motivated, passionate, and love working with people.


Key Responsibilities:

  • Manage all your key accounts efficiently, complete scheduled calls, and include details on the weekly task report to the manager.
  • Proactively respond and manage customer calls/queries in a professional manner.
  • Process a large volume of Sales Orders timely & accurately.
  • Proactively manage orders to ensure customer commitments are met, keeping customers informed on order status.
  • Provide Quotations to customers in a timely manner and to a professional standard
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Build trusted relationships with all customers, visiting customers as required.
  • Promote current marketing campaigns as per the marketing schedule and include the outcome of these campaigns on your weekly task report.
  • Build trusted relationships with all customers, visiting customers as required.
  • Alert CS Manager to any customer related issues immediately, completing relevant paperwork as required and/or directed.
  • Provide support to the Sales Team and other members of the Team as required
  • Adhere to all company policies and procedures.

Requirements:

  • Fluent in German
  • Minimum of 2 years previous customer service experience
  • Customer focus and ability to easily adapt to different types of approach and situations
  • Ability to multi-task, prioritize and manage time effectively
  • Good problem solving and finding appropriate solutions for the customer
  • Works well under pressure and adapts easily to a fast-changing environment
  • Build and maintain strong and long-lasting relationships with the customers

For a confidential discussion and more information on the role, please contact Eoghan Dalton.

eoghan.dalton@collinsmcnicholas.ie

(090) 6478108

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Your Consultant
Eoghan Dalton
Recruitment Consultant