German Customer Service Representative

The Role:

Based in Tullamore with a company going from strength to strength the German Customer Service Representative will provide a key interface with customers, supporting all aspects of the sales process. Working in a team environment, you will demonstrate excellent external and internal customer focus throughout. The successful candidate will possess a friendly upbeat personality, and should be motivated, passionate, and love working with people.

Key Responsibilities:

• Manage all your key accounts efficiently, complete scheduled calls, and include details on the weekly task report to the manager.
• Proactively respond and manage customer calls/queries in a professional manner.
• Process a large volume of Sales Orders timely & accurately.
• Proactively manage orders to ensure customer commitments are met, keeping customers informed on order status.
• Provide Quotations to customers in a timely manner and to a professional standard
• Identifying and assessing customers’ needs to achieve satisfaction
• Build trusted relationships with all customers, visiting customers as required.
• Promote current marketing campaigns as per the marketing schedule and include the outcome of these campaigns on your weekly task report.
• Build trusted relationships with all customers, visiting customers as required.
• Alert CS Manager to any customer related issues immediately, completing relevant paperwork as required and/or directed.
• Provide support to the Sales Team and other members of the Team as required
• Adhere to all company policies and procedures.

Requirements:

• Fluent in German
• Minimum of 2 years previous customer service experience
• Customer focus and ability to easily adapt to different types of approach and situations
• Ability to multi-task, prioritize and manage time effectively
• Good problem solving and finding appropriate solutions for the customer
• Works well under pressure and adapts easily to a fast-changing environment
• Build and maintain strong and long-lasting relationships with the customers

For a confidential discussion and more information on the role, please contact Eoghan Dalton.

eoghan.dalton@collinsmcnicholas.ie

(090) 6478108