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German Customer Service Rep Hybrid

My client, a developing international precison engineering company based in Cavan, is looking to hire a German speaker to join their Customer Service team. It is an 18 month contract - it has the potential to go longer term. This will be a hybrid role (after the inital training period) - 3 days in the office and 2 days from home.


  • Acts as the main point of contact for all customer transaction support activities.

  • Provides stock availability and price information as requested by customers.

  • Processes orders received through phone, email, fax, or various e-commerce/electronic channels.

  • Ensures all orders are handled professionally, swiftly, and accurately.

  • Issues precise sales order confirmations to customers in a friendly and professional manner.

  • Takes responsibility for actively managing SAP suggested delivery dates on orders to minimize the number of shipments and reduce cost to serve.

  • Identifies back-ordered or out-of-stock items and proposes alternatives when appropriate.

  • Collaborates with Key Account Customer Support, Customer Success, Technical, Sales, and Pricing Teams to resolve any issues with orders or specifications.

  • Identifies and escalates potential issues or exceptional orders to team management.

  • Attends regular team meetings.

  • Actively participates in suggesting ways to enhance existing team processes for the benefit of the customer and the client.

  • Contributes to creating a positive work environment at the client's organization, working collaboratively as a team and assisting others.

  • Develops a strong understanding of the client's key systems, including SAP, Sales Cloud, Front, Kianda, Power BI, and Office365.

  • Possesses in-depth knowledge of the client's Customers, Products, Systems, and Processes.


  • Ideally possess 2 years of Customer Service/data entry experience.

  • Must be a German speaker - ESSENTIAL

  • Have experience using SAP or any ERP system

  • Have strong organizational and time management skills.

  • Be comfortable working in a fast-paced and often pressurized environment.

  • Demonstrate a keen attention to detail.

  • Exhibit effective communication skills.

  • Be committed to delivering excellent service to the client's customers.

  • Approach problem-solving with enthusiasm.

For more information contact Niamh Cregg