My client, a developing international precison engineering company based in Cavan, is looking to hire a German speaker to join their Customer Service team. It is an 18 month contract - it has the potential to go longer term. This will be a hybrid role (after the inital training period) - 3 days in the office and 2 days from home.
Acts as the main point of contact for all customer transaction support activities.
Provides stock availability and price information as requested by customers.
Processes orders received through phone, email, fax, or various e-commerce/electronic channels.
Ensures all orders are handled professionally, swiftly, and accurately.
Issues precise sales order confirmations to customers in a friendly and professional manner.
Takes responsibility for actively managing SAP suggested delivery dates on orders to minimize the number of shipments and reduce cost to serve.
Identifies back-ordered or out-of-stock items and proposes alternatives when appropriate.
Collaborates with Key Account Customer Support, Customer Success, Technical, Sales, and Pricing Teams to resolve any issues with orders or specifications.
Identifies and escalates potential issues or exceptional orders to team management.
Attends regular team meetings.
Actively participates in suggesting ways to enhance existing team processes for the benefit of the customer and the client.
Contributes to creating a positive work environment at the client's organization, working collaboratively as a team and assisting others.
Develops a strong understanding of the client's key systems, including SAP, Sales Cloud, Front, Kianda, Power BI, and Office365.
Possesses in-depth knowledge of the client's Customers, Products, Systems, and Processes.
Ideally possess 2 years of Customer Service/data entry experience.
Must be a German speaker - ESSENTIAL
Have experience using SAP or any ERP system
Have strong organizational and time management skills.
Be comfortable working in a fast-paced and often pressurized environment.
Demonstrate a keen attention to detail.
Exhibit effective communication skills.
Be committed to delivering excellent service to the client's customers.
Approach problem-solving with enthusiasm.
For more information contact Niamh Cregg