Customer Service & Languages JobsGerman Customer Service Rep

  • AJ48063
  • Temporary/Contract
  • Longford, Westmeath

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Collins McNicholas

My client is a Global Medical Technology organisation based in Athlone, Co.Westmeath. They are well-established and have built an excellent reputation for the organisation

The purpose of this role is as follows – 

To manage the day to day Customer Service activities including the process of orders/ answering the phones.

 

Your Responsibilities will include but are not limited to: 

  • Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
  • Ensure that all customer queries – order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc – are handled and resolved satisfactorily.
  • Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.
  • Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
  • Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
  • Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
  • Process billing corrections on time and in accordance with the company policy.
  • Process returns from the customer on time and in accordance with the company policy

The successful candidate will be/have:

  • Fluent in English and German
  • Excellent communication skills and a professional telephone manner.
  • A self-starter / “Can do” approach and attitude
  • Ability to work effectively within the multi-cultural team towards strict deadlines.
  • Accuracy and attention to detail are paramount
  • Flexibility – willingness to help other colleagues to meet deadlines
  • Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs.

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