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German Customer Service Hybrid

My client, a growing International manufacturing company, based in Cavan is looking to hire a Customer Service Representative to support their German speaking markets. It is a full time, permanent role. They have a hybrid policy - 3 days in the office and 2 days working from home.

The ideal candidate for this role will be someone who enjoys working in a fast paced environment, has excellent customer service skills and has worked in a B2B or corporate type of environment previously. They must be a fluent German speaker.

Responsibilities:

  • Develop and maintain strategic long-term collaborative relationships with customers to accomplish organic growth and long-term company objectives 

  • Proactively looking after customer day-to-day needs.

    • Sales Quotation preparation & active follow up

    • Co-ordination of Customer Shipments

    • Customer Invoicing when required

    • Daily Co-ordination with all internal teams across the Different Sales Divisions

    • Daily Open Order Book Management & Order expedites

  • Resolve any issues and problems faced by customers and deal with complaints through to resolution, attending weekly ticket review meeting to ensure all issues are progressed

  • Play an integral part in generating new sales that will turn into long-lasting relationships

  • Maintaining Customer Master Data in various in house & customer systems

  • Be actively involved in suggesting ways to improve exiting team processes for the benefit of the customer

  • Ability to use Excel for reporting & analysis purposes

Requirements:

  • Must have 2+ years in a B2B customer services role

  • Must be a fluent German speaker

  • Must have great attention to detail, good communication skills and a desire to deliver a great service to customers

  • Qualified to Leaving Cert or A-level standard

  • The role demands a good degree of IT proficiency ideally demonstrated by an ECDL qualification or similar

  • Ideally have used an ERP system eg SAP, Oracle - not essential

For a confidential discussion and more information on the role, please contact Niamh Cregg

niamh.cregg@collinsmcnicholas.ie

0719149732