Customer Service & Languages JobsGerman Customer Service

  • GJ49515
  • Permanent
  • Galway, Galway City

Collins McNicholas

Customer Service Specialists required with fluent German. Permanent.  Galway city 


  • To provide first level support to our colleagues within EME in resolving customer complaints and improving our customers experience
  • To be a central source for data regarding product performance that then is used by Marketing, Manufacturing, etc. to deliver increased customers loyalty
  • To resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements with our EME colleague
  • To continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints


  • Previous customer service experience desired preferably in the healthcare industry but not essential
  • Fluency in a second European language is a distinct advantage (German, French, Spanish)
  • SAP or other ERP system experience a significant advantage
  • Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems
  • Good attention to detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues

For a confidential discussion and more information on the role, please contact Noeleen Stewart on 091706712 or email

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