German Customer Service Agent

  • Reference: D46551
  • Job Type: Permanent
  • Location: Dublin North, Dublin West, Louth
  • Category: Customer Service, Call Centres & Languages

Excellent opportunity for a German Customer Service Agent to join a leading International Medical Device Organisation based in North Dublin. The successful candidate will take ownership for effectively processing orders and responding to customer inquiries and complaints in a timely manner and delivering a world-class customer experience. 

Essential Duties and Responsibilities

  • Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.
  • Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.
  • Identify customer’s needs and provide basic to moderately complex support; Identify and solve problems using available resources.  Maintain a current knowledge of products offered in catalog to support providing basic product information.
  • Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
  • Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates.

Skills Required

  • Ability to speak, read and write in native German,and fluent in English
  • Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes
  • Passion for customers and delivering a world-class service experience
  • Demonstrated critical thinking, problem solving and analytical skills along with attention to detail and strong organizational skills
  • Sense of urgency and proven ability to work under pressure
  • Understanding of Order to Cash process and related systems…Oracle, SalesForce.com experience desirable

For further information on this role, please contact Sarah Boyle on 01-6620088 or email sarah.boyle@collinsmcnicholas.ie

For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland. please visit our website at www.collinsmcnicholas.ie

For more information on Collins McNicholas, contact one of our six branches across Ireland in      Dublin,      Cork,      Galway,      Sligo,      Athlone,  Limerick


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