Collins McNicholas


Great opportunity with a competitive salary to join a 4.5-star hotel in Cork with a personable, warm, can do, competent and dedicated work culture. If excellent customer service is something that you strive to achieve and enjoy then this is the place for you.

Role Responsibilities:

  • Training of front desk staff to essential standards. The ethos being, exceeding guest expectations at all times.
  • Initiate, develop, write and put into operation such SOP’s as are required to successfully administer all systems and procedures.
  • Supervise running of Reception shifts.
  • Develop a close, professional relationship with Reservations Manager, assisting where necessary.
  • On a daily basis, the Front Office Manager will carry out meetings at certain times of the day as required to impart relevant information to HODs. 
  • Will attend all relevant meetings to incorporate general hotel operations, rooms division, etc.
  • Ensure adequate and timely Reception departmental meetings are held.
  • Achieve budgets and set financial objectives.
  • Will ensure increasing standards of customer service are being achieved by working in close conjunction with sales & marketing department to raise guest profile awareness.
  • Will personally delegate the instruction to all team members to maintain the highest possible room rate at all times.

 

Role Requirements:

  • Front of House experience in the hospitality sector
  • Excellent organisational skills
  • The ability to work on their own initiative and as part of a team

 

For a confidential discussion and more information on the role, please contact Lia on 021 4911060 or email lia.boyland@collinsmcnicholas.ie

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