Our client is a leader in discovering and delivering innovative medicines solving serious health issues worldwide and addressing medical challenges of the future. They are currently seeking a French-speaking customer support specialist to join their team in Dublin City Centre. The successful candidate will be tasked with offering world-class support to their direct customers internationally as well as their domestic sales team.
Responsibilities will include: ( Full description available on request)
Serve as liaison between direct sales personnel, international field personnel, distributors, customers and various entities at corporate headquarters.
Execute the entire order to cash process for direct customers, international distributors and field personnel from initial quote through revenue recognition and collections.
Execute updates to work instructions, checklists and other operational forms as needed.
Support the international field personnel with all order processing, scheduling, logistics and overall account management.
Execute all aspects of the direct customer sales process through order processing, scheduling, logistics and overall account management; fulfil assigned administrative order to cash obligations.
Utilise the ERP system (SAP) to enter orders in SAP for systems, consumables, process refunds and credits in a timely manner.
Coordinate system deliveries including new system sales, demos systems and service or replacement components with our logistics partners and customers.
Manage and make decisions to troubleshoot issues or customer complaints prior to escalating to management for assistance in resolving their problems.
Required Knowledge and Experience:
1-3 years related experience required.
Must be fluent in English (written and spoken), and French (written)
Experience in Problem Solving and decision making methodologies desired.
Previous customer support and technical troubleshooting experience for a medical device company desired.
For a confidential discussion and more information on this customer support role please contact Michelle Miley.
+353 90 6450667