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French Customer Support Dublin

The Role:

Our client is a leader in discovering and delivering innovative medicines solving serious health issues worldwide and addressing medical challenges of the future. They are currently seeking a French-speaking customer support specialist to join their team in Dublin City Centre. The successful candidate will be tasked with offering world-class support to their direct customers internationally as well as their domestic sales team.

Responsibilities will include: ( Full description available on request)

  • Serve as liaison between direct sales personnel, international field personnel, distributors, customers and various entities at corporate headquarters. 

  • Execute the entire order to cash process for direct customers, international distributors and field personnel from initial quote through revenue recognition and collections.

  • Execute updates to work instructions, checklists and other operational forms as needed.

  • Support the international field personnel with all order processing, scheduling, logistics and overall account management.

  • Execute all aspects of the direct customer sales process through order processing, scheduling, logistics and overall account management; fulfil assigned administrative order to cash obligations.

  • Utilise the ERP system (SAP) to enter orders in SAP for systems, consumables, process refunds and credits in a timely manner.

  • Coordinate system deliveries including new system sales, demos systems and service or replacement components with our logistics partners and customers.

  • Manage and make decisions to troubleshoot issues or customer complaints prior to escalating to management for assistance in resolving their problems.

Required Knowledge and Experience:

  • 1-3 years related experience required.

  • Must be fluent in English (written and spoken), and French (written)

  • Experience in Problem Solving and decision making methodologies desired.

  • Previous customer support and technical troubleshooting experience for a medical device company desired.

For a confidential discussion and more information on this customer support role please contact Michelle Miley.

+353 90 6450667