Customer Service & Languages JobsFrench Customer Service Agent

  • LK50331
  • Permanent
  • Limerick

Collins McNicholas

French Customer Service Agent:

If you are bilingual, fluent in French & English, this is an excellent opportunity to use your skillets and develop your career. 

The ideal candidate for this position previous experience in a multinational customer service or contact centre environment. 

Responsibilities:

  • Process transactions accurately through company systems. 
  • Process queries within department guidelines.
  • Ensure a high level of customer support at all times.
  • Be the first point of escalation if required.
  • Liaise with couriers to ensure prompt delivery of product.
  • Manage emergency orders/requests. 
  • Maintain and update customer data.
  • Process customer feedback and product complaints. 
  • Departmental projects as required. 

Requirements:

  • Previous experience in a multi-national customer service or contact centre environment.
  • Fluent in English & French. 
  • Excellent written and spoken English & French.  
  • Excellent telephone manner communication skills. 
  • Microsoft Office & IT skills.  
  • Ability to work to deadlines and on own initiative.

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