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French Customer Service Coordinator

  • Location: County Westmeath
  • Job Type:Permanent

Our client, a leading Medical device company located in Athlone Co. Westmeath is seeking a French-speaking Customer Service Coordinator on a permanent contract.

You will be managing orders and queries from their Benelux customers, having Fluency in Dutch would be highly advantageous. This position will have a hybrid working model with 2 days of Work from home.Relocation Assistance Available.

Responsibilities to include (Full job description available upon request): 

  • Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.

  • Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.

  • Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.

  • Maintain regular contact with the warehouse and purchasing dept. to coordinate deliveries, returns, etc.

  • Act as the principal contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.

Essentials skills Requirements:

  • Fluent in French

  • Fluency in Dutch desirable

  • Leaving Cert or equivalent. Business or other relevant 3rd-level qualification is desirable.

  • 6 months + of working in a fast-moving customer service environment is desirable.

  • SAP SD user level experience an advantage

  • Excellent communication skills and a professional telephone manner.

For a confidential discussion and more information on this French/Dutch Customer service coordinator role please get in touch with Michelle Miley.

+353 90 6450667