Our client, a leading Medical device company located in Athlone Co. Westmeath is seeking a French-speaking Customer Service Coordinator on a permanent contract.
You will be managing orders and queries from their Benelux customers, having Fluency in Dutch would be highly advantageous. This position will have a hybrid working model with 2 days of Work from home.Relocation Assistance Available.
Responsibilities to include (Full job description available upon request):
Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.
Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.
Maintain regular contact with the warehouse and purchasing dept. to coordinate deliveries, returns, etc.
Act as the principal contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
Essentials skills Requirements:
Fluent in French
Fluency in Dutch desirable
Leaving Cert or equivalent. Business or other relevant 3rd-level qualification is desirable.
6 months + of working in a fast-moving customer service environment is desirable.
SAP SD user level experience an advantage
Excellent communication skills and a professional telephone manner.
For a confidential discussion and more information on this French/Dutch Customer service coordinator role please get in touch with Michelle Miley.
+353 90 6450667