Collins McNicholas

JOB PURPOSE

To manage the day to day Customer Service activities including process of orders/ answering the phones.

 

Responsibilities: 

  • Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
  • Ensure that all customer queries – order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc – are handled and resolved satisfactorily.
  • Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.
  • Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
  • Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
  • Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
  • Process billing corrections on time and in accordance with the company policy.
  • Process returns from the customer on time and in accordance with the company policy

Requirements:

  • Fluent in English and German
  • Business or other relevant 3rd level qualification desirable
  • 6 months + working in a fast moving customer service environment.
  • Excellent communication skills and a professional telephone manner.
  • A self-starter / “Can do” approach and attitude
  • Ability to work effectively within multi-cultural team towards strict deadlines.
  • Accuracy and attention to detail are paramount
  • Flexibility – willingness to help other colleagues to meet deadlines
  • Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs.

For a confidential discussion and more information on the role, please contact Nicola Egan on 090 64 78104 or email nicola.egan@collinsmcnicholas.ie

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