Collins McNicholas

Key Responsibilities: 

  • Provision of clear and constructive advice to customers over the phone
  • Management of a designated list of arrears accounts
  • Contact customers in accordance with relevant codes of conducts ie- MARP
  • Complete financial assessments, negotiate payments, restructuring plans and apply Arrears Support Unit collections strategies

Key Performance Indicators: 

  • Achieve Individual and Team targets
  • Quality & complaince CCMA audit results
  • Restructure and post-restructure statistics 

Skills: 

  • Excellent customer service skills – Essential 
  • Communication/Telephone skills  – Essential
  • Excellent computer skills – Essential
  • Ability to work towards targets – Essential
  • Collections experience – Advantagious
  • QFA/APA qualification – Advantagious (Willingness to complete – Essential)

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