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Field Service Engineer

  • Sector: Engineering
  • Contact Email: ranait.coughlan@collinsmcnicholas.ie
  • Job Ref: 18594

Field Service Engineer - Leinster Region - Permanent position

Our client is a well-established organisation with over 30 years in business. They are at the forefront of innovative change in patient-centred care in Ireland, providing medical devices and supplies to the primary care sector. They are seeking a Clinical Field Service Engineer to join their expanding team. Reporting to the Medical Commercial Manager, the successful applicant will have the ability and experience to handle the day-to-day technical problems and wider responsibilities of the role. They will perform installation, training, maintenance, repair, and calibration of our client’s portfolio of medical equipment at customer locations predominantly in the Leinster region.

Responsibilities Include:

  • Responsible for on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions which may include hardware, software, and networking products as well as operating systems
  • Perform maintenance and repair services
  • Sales support from a technical background
  • Install and optimize hardware/software/network products and configurations at customer sites
  • Diagnose and resolve product performance problems
  • Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
  • Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business
  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software including hardware
  • Serve as an internal resource on technical issues
  • Calibrate equipment on-site for large volume customers
  • Document all actions and results in a timely manner
  • Adhere fully to the quality standards required by our ISO certification
  • Manage stock control of spare parts and consumables that are assigned
  • Maintain all tools and test equipment to a high standard
  • Uphold high professional work and quality standards
  • Provide flexibility to ensure the delivery of effective and efficient service to the company’s customer base

Essential Criteria:

  • 3rd Level Qualification in relevant discipline ie, Electronic Engineering/Mechatronics
  • Strong Technical problem solving and fault finding skills
  • Ability to work independently, with minimum direction, and in pressure situations
  • Strong planning and organisational skills
  • Excellent communications, listening, and interpersonal skills
  • Strong customer ethos, to develop trusted customer relationships
  • Strong IT, computer literacy, and networking skills
  • Excellent verbal and written English skills
  • Full clean driving license

Desired Criteria:

  • Experience working within the Primary care sector is a distinct advantage
  • Experience in Medical Devices is desirable
  • Ability to troubleshoot issues is an advantage

 This is an excellent opportunity to join an expanding and progressive company that represents only the world’s leading brands and has an after-sales service and quality management system that our customers trust.

For a confidential discussion about this opportunity please contact Ranait Coughlan

ranait.coughlan@collinsmcnicholas.ie

(090) 6450664 (01) 66 200 88