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Collins McNicholas

Clinical Field Service Engineer

Location: Midlands and West

Job Summary

The Clinical Field Service Engineer when fully trained, will have the ability and experience to handle the day-to-day technical problems and work tasks related to the management, installation, training, maintenance, repair, and calibration of the company’s existing portfolio of medical equipment at customer locations.

 Job Responsibilities

  • Responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
  • Perform maintenance and repair services 

  • Sales support from a technical background 

  • Install and optimize hardware/software/network products and configurations at customer sites
  • Diagnose and resolve product performance problems
  • Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
  • Proactively respond to potential equipment issues to prevent unplanned interruption of customers’ business
  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software including hardware
  • Serve as an internal resource on technical issues
  • Calibrate equipment on-site for large volume customers 

  • Document all actions and results in a timely manner 
  • Adhere fully to the quality standards required by our ISO certification
  • Manage stock control of spare parts and consumables that are assigned
  • Maintain all tools and test equipment to a high standard


  • 3rd Level Qualifications with Electronic Engineering/Mechatronics
  • Experience in Medical Devices desirable
  • Ability to troubleshoot issues an advantage
  • Strong Technical problem solving and fault-finding skills
  • Strong IT, computer literacy and networking skills
  • Experience working within the Primary care sector is distinct advantage

 Personal Requirements

• Proven track record in customer support and logical troubleshooting techniques

• Ability to work independently, with minimum direction and in pressure situations

• High professional work and quality standards

• Ability to self-direct and self-motivate

. Ability to be a key influencer in a driven team

• Ability to plan and organize work effectively

• Excellent communications, listening and interpersonal skills

• Strong customer ethos, to develop trusted customer relationships

• Excellent verbal and written English skills

• The post will require a high level of flexibility to ensure the delivery of an effective and efficient service to the existing customer base

 • Full clean driving license – A company vehicle, with phone and laptop will be provided.

For more information, please contact David Lennon on 0906478104 or email your CV to

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