Collins McNicholas

Dutch and German Customer Service Specialist required with 2 years’ experience in a multinational/ shared service environment.  Fluency in Dutch and German is essential. Galway city.


  • Ensure all orders are processed accurately and promptly
  • Liaise with various departments i.e., Sales, Warehouse, Accounts Receivable, etc.
  • Ensure that all customer queries – order queries, stock situation, deliveries, invoices – are resolved satisfactorily in line with agreed timelines (SLAs).
  • Process daily invoicing as per the agreed process.
  • Process returns from the customer on time.
  • Adhere to and maintain Standard Operating Procedures. 
  • Participate in internal and external Quality audits. 



  • Minimum 2  year’s customer service experience preferably within a multinational/shared services environment
  • Business or other relevant 3rd level qualification desirable
  • Must be fluent in Dutch and German. Fluency in English is essential.
  • Fluency in an additional European language would be an advantage i.e. French.
  • Excellent attention to detail.
  • Excellent communication skills and a professional telephone manner.
  • Strong system skills preferably Microsoft office (e-mail, word processing, spreadsheet).
  • Knowledge of ERP systems is an advantage.

For a confidential discussion and more information on the role, please contact Noeleen Stewart on 091706712 or email

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