Collins McNicholas

Position Summary:

Provide customer support, including order processing, query handling, sales support and communication with internal & external customers. We are looking for a professional and friendly person who will enjoy a multi-cultural and quality driven work environment



  • Ensuring all orders received via telephone, fax, post, email & EDI are processed accurately and promptly upon receipt                                                                                                                                 
  • Ensure daily, weekly and monthly reporting is carried out as per business requirements                    
  • Provide product information and technical advice                                                                                        
  • Complete diverse administrative tasks according to customer/market requirement
  • Ensure that all customer queries – order queries, stock situation, deliveries, invoices are resolved satisfactorily
  • Monitoring the invoicing process
  • Process returns from the customer in accordance with company policy
  • Manage a portfolio of top revenue-generating customers in order to increase customer loyalty                     
  • All queries handled according to specific quality guidelines                                                                                                         
  • Take full ownership of all customer issues/complaints till resolution, including corrective and preventive actions
  • Identify teaching opportunities                                                                                                                             
  • Escalate all product complaints (technical and medical) to the Quality dept in the local market.
  • Liaise with key departments such as Sales, Warehouse, Accounts Receivable, Data Base Administration and Field Service to coordinate daily activities             
  • Adhere to and maintain Standard Operating Procedures
  • Participate in internal and external Quality audits
  • Keep up-to-date with process and product changes via our online Learning Management System, in-class training and external courses                               



  • Educated to Leaving Certificate standard or equivalent; 3rd Level desirable
  • Fluency in Dutch is an essential and also strong level of English
  • Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm)                                                                                                                             
  • Quality Management System knowledge an advantage
  • Travel may be required
  • Minimum 1 year of experience in a Customer related environment
  • SAP knowledge is an advantage
  • Organisational skills

For Further Information on this role, please contact Nicola Egan on 09064 78104 or email


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