Collins McNicholas

Title:                     Director of Cash Centre Operations

Reports to:         Managing Director

N.B. Need to have process-based background – six sigma – manufacturing


Role Responsibility

Reporting to the Managing Director, this is a senior management role.  The main purpose of this role is to continue the drive of the cash centre (Coin Warehouse and Cash Processing) towards best-in-class cash processing. Strategies to this end include identifying and introducing improved working practices to improve productivity, achieving budgetary obligations and the development of the Westgate cash centre management team.

  • Contribute to the development of the cash centre through process improvement and lean management
  • Work closely with the Cash Centre Business support function to introduce new working practices and to develop a continuous improvement culture.
  • Analyse training needs for all staff and ensure staff development for succession planning.  Coaches staff where appropriate.
  • Ensure the avoidance of cash losses for both customers and the business
  • Meet and exceed customer service level agreement expectations
  • Work with Sales and Operational colleagues to supporting local customer engagement and contract retention.
  • Deliver improving financial performance for the operation, ensuring the Centre meets budget commitments.
  • Sets and agrees clear objectives with staff, regularly monitoring their performance and taking action to correct shortfalls.
  • Assist Cash Centre managers to plan for current and future demands, ensuring capacity plans are aligned with production planning and volume fluctuations.
  • Prepare annual budgets and report on monthly financial position to the management team
  • Ensure full compliance of all security procedures within the Centre
  • Ensure full procedural and Health & Safety compliance
  • Deals with disciplinary matters, including dismissals, appeals and grievances in line with Company policy. 
  • Attend and contribute to senior management meetings and board meetings. 
  • Lead with Projects and initiatives contributing to the Cash Centre efficiency and effectiveness

Skills & abilities

  • Proven track record in managing a busy operation
  • Ability to manage and motivate staff
  • Demonstrates a facilitative leadership style able to broker internal and external relationships to ensure effective business solutions and resolve conflict where necessary
  • Demonstrates excellent written and verbal communication skills
  • Effective IT skills
  • Shows the ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities
  • Demonstrates financial management and budgeting skills

Qualifications & experience

  • Must be coming from high-value products industry. Someone from banking or pharma background would be excellent.
  • Educated to Degree level in Business or marketing
  • 10 years plus experience in service sector
  • Robust experience in managing and motivating staff


Character & personal qualities

  • Driven and ambitious – determination to succeed
  • Progressive and creative
  • Valuing customers: Ensures that team consistently delivers quantifiably excellent customer service.
  • Working as part of a team: Builds and maintains performance by coaching, mentoring, developing and managing effectively

Interested? Give Blaithin O’Shea a call on 01 66 200 88 or email

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