Collins McNicholas

Exciting opportunity for a Desktop Support Engineer with a large medical device company based in Waterford.

The Desktop Support Engineer will support the Infrastructure & Database Lead for office and manufacturing based end-user computing hardware and software on PCs, laptops, mobile devices, printers and peripherals.



  • Responsible, as part of a team, for providing support to a large number of computing devices and users.
  • The primary helpdesk agent providing multi-level support to the site.
  • May be required to provide out of hours support on a Rota basis to the plant for critical systems and services.
  • Installation and support of various software applications.
  • Liaise with vendors on installation and error resolution.


Skills, Experience, and Education:


  • Third level Qualifications, coursework and experience supporting listed key activities of this position is advantageous.
  • Previous experience in regulated manufacturing environment advantageous.
  • Excellent troubleshooting skills.
  • High proficiency in installing and troubleshooting Windows 7 to 10.
  • An Awareness of enterprise systems and software such as SCCM, GPO, AD, DNS, DHCP, Bitlocker, WSUS patching, Networking, backups, helpdesk system, firewalls, proxy, Outlook etc.
  • Some system admin scripting experience.
  • Knowledge of backup software.
  • Ability to take on small projects.
  • Level qualification in Computer Science is preferred.
  • Good practical understanding of computer networking.
  • A keen eye on technology, able to bring new ideas and suggestions to the IT team.

For a confidential discussion and more information on the role, please contact Phil on 021 4911064 or email


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