Customer Service & Languages JobsCustomer Support Executive with German

  • LK51316
  • Temporary/Contract
  • Limerick, Limerick City

Collins McNicholas

Customer Support Executive with German

This role would be based around providing a professional, friendly and efficient level of service to customers throughout Europe. 

This role would suit a customer-focused individual with fluency in the German language.

Job Responsibilities:

  • Ensuring a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible.
  • Process all transactions accurately through relevant company systems within department guidelines and Quality requirements.
  • Process customer feedback and product complaints through relevant company systems and within the required timelines.
  • Liaise with relevant courier companies and/or relevant internal teams to ensure prompt delivery to all customers.
  • Ensuring the company brand and image are communicated in a positive and consistent manner to all customers.
  • Manage key business processes as required, including highlighting required changes, documenting updates and providing associated training.
  • All functions to be carried out in compliance with the Company’s Quality Management Systems.

Job Requirements:

  • Previous experience in a multi-national customer service environment is advantageous.
  • Fluency in German and C1 to C2 level of proficiency in English.
  • Excellent telephone manner and interpersonal skills
  • Excellent data entry skills. Good working knowledge of Microsoft® Office
  • Attention to detail, accuracy, and ability to multitask
  • Ability to work under pressure and on own initiative with a positive attitude to problem-solving.
  • Availability and willingness to work outside of regular hours if required.

For any more information or a private discussion please contact Jason O’Flaherty.

jason.oflaherty@collinsmcnicholas.ie

(061) 512270

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