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Customer Support & Sales Specialist

Customer & Sales Support Specialist - Galway - Permanent - Hybrid

My client is currently recruiting for a Customer & Sales Support Specialist to work within their head office in Galway. The Customer & Sales Support Specialist to work at our head office in Galway to play a critical role in maintaining and providing resources to the growing number of customer clients internationally.


  • Develop good business relationships with new and existing customers.
  • Processing customer purchase orders and enquiries.
  • Manage and process customer enquiries by both phone and email.
  • Identify opportunities to up and cross sell products as per customer requirements.
  • Inform customers of the technical benefits of our products.
  • Work with employees to help the international business unit run smoothly and in accordance with laws and regulations.
  • Work and support external sales colleagues to ensure a high level of customer service.
  • Recognise, document, and escalate customer issues or trends following appropriate communication and escalation channels where required
  • Stay up to date on product knowledge and keeping up to date on product material.
  • Weekly & Monthly reporting through SAP.


  • Experience in a similar role.
  • Technical and or Production experience is a distinct advantage.
  • Experience working with multinational organisations would be preferred.
  • Ability to identify customer needs and maximise sales opportunities. 
  • Confidence to discuss the benefits and features of our products.
  • Good communication, organisational and administration skills. 
  • Flexible and Proactive attitude
  • Ability to embrace new ideas/initiatives when they arise
  • Ability & Desire to deliver first-class customer service.

For a confidential discussion and more information on the role, please contact Deirdre Moran.