Back to Job Search

Customer Support Administrator - Ballycoolin

  • Sector: Office Support
  • Contact Email: sarra.hadi@collinsmcnicholas.ie
  • Job Ref: 18699

An exciting Customer Support Administrator opportunity has arisen with one of our clients - a leading industrial distributor based in Ballycoolin. This is a permanent full time position.

The Role:

  • Develop good business relationships with new and existing customers.
  • Processing customer purchase orders and enquiries by both phone and email.
  • Manage and process customer enquiries by both phone and email.
  • Inform customers on the technical benefits of our products.
  • Work and support external client facing colleagues to ensure high level of customer service.
  • Recognise, document, and escalate customer issues or trends following appropriate communication and escalation channels where required.
  • Stay up to date on product knowledge and our customer offerings.
  • Weekly & Monthly reporting as required

Skills & Experience

  • Experience working in a similar role and/or industry.
  • Passion for delivering first class customer service to customers.
  • Experience working with multinational organisations would be preferred.
  • Ability to identify customer needs and ensure customer satisfaction with every enquiry. 
  • Confidence to discuss the benefits and features of our products.
  • Good communication, organisational and administration skills. 
  • Ability to embrace new ideas / initiatives when they arise.
  • Flexible and Pro-active attitude.
  • Ability to identify problems before they arise and the initiative to come up with solutions.
  • Experience working with Microsoft Office package such as Outlook, Word, Excel.
  • Previous experience using an ERP system e.g., SAP would be beneficial.

For a confidential discussion and more information on the role, please contact Sarra Hadi

sarra.hadi@collinsmcnicholas.ie

090-6478104