Customer Service & Languages JobsCustomer Support – 2-3 Years’ Experience

  • D50311
  • Permanent
  • Louth, Meath

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Collins McNicholas

Customer Support

 

Role/ Duties

  • 2-3 years of experience in Compliance operations or Customer Support.
  • Great organizational skills and a high attention-to-detail
  • Strong analytical, project management, and problem-solving skills
  • The ability to work independently with minimal guidance and direction
  • A highly collaborative approach and are a standout teammate
  • A natural curiosity to learn and grow

Responsibilities

  • Responding promptly to customer inquiries regarding application statuses, transactions, and other issues
  • Ensure customer satisfaction and provide professional customer support
  • Reviewing customer applications and validate provided documents
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Communicating with domestic and international customers through various channels
  • Acknowledging and resolving customer complaints
  • Flagging trends with customer interactions, transactions, comments and complaints
  • Communicating and coordinating with other internal teams as necessary
  • Providing feedback on the efficiency of the customer service process

Bonus points if you also have:

  • Knowledge of and interest in cryptocurrency

For a confidential discussion and more information on the role, please contact Sarah Boyle.

sarah.boyle@collinsmcnicholas.ie

016620088

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