Customer Service & Languages JobsCustomer Success Director (Remote Working)

  • CJ51056
  • Permanent
  • Cork City, Nationwide

Collins McNicholas

We have a unique opportunity for an experienced Customer Success Director to join a rapidlly growing organisaton and work remotely. If you are a proactive, data-driven, revenue driver who wants to take the lead in creating a world-class Customer Success team – this is the role for you.

We are looking to speak with candidates who have a technical background, someone with a huge amount of initiative and drive, to grow a remote team from scratch. You will need to have customer success experience, not just sales experience and be a technical individual who understands the product capability and the customer experience. 

Overview of Main Responsibilities:

  • Develop a total customer engagement, retention and development strategy capable of delivering on our sales growth and revenue targets.
  • Manage success metrics across the team around Lifetime Value, Customer Health Score, Upsell, Cross-Sell and Customer Retention.
  • Measure and report to Senior Management a Customer Success funnel to demonstrate the team’s impact on the business.
  • Work with Marketing to develop a Customer Community.
  • Actively seeking to develop new customer opportunities.

What does the ideal candidate look like:

  • 5+ years demonstrated success in an Account Management or Customer Success role in a technical SaaS business.
  • 3+ years’ experience in a leadership role.
  • Technical background, or experience supporting technical software solutions.
  • Strong analytical skills, aptitude for metrics and data-driven decision-making skills.

For a confidential discussion and more information on the role, please contact Michael O’Brien.

021-4809118

michael.obrien@collinsmcnicholas.ie 

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