We have a unique opportunity for an experienced Customer Success Director to join a rapidlly growing organisaton and work remotely. If you are a proactive, data-driven, revenue driver who wants to take the lead in creating a world-class Customer Success team – this is the role for you.
We are looking to speak with candidates who have a technical background, someone with a huge amount of initiative and drive, to grow a remote team from scratch. You will need to have customer success experience, not just sales experience and be a technical individual who understands the product capability and the customer experience.
Overview of Main Responsibilities:
- Develop a total customer engagement, retention and development strategy capable of delivering on our sales growth and revenue targets.
- Manage success metrics across the team around Lifetime Value, Customer Health Score, Upsell, Cross-Sell and Customer Retention.
- Measure and report to Senior Management a Customer Success funnel to demonstrate the team’s impact on the business.
- Work with Marketing to develop a Customer Community.
- Actively seeking to develop new customer opportunities.
What does the ideal candidate look like:
- 5+ years demonstrated success in an Account Management or Customer Success role in a technical SaaS business.
- 3+ years’ experience in a leadership role.
- Technical background, or experience supporting technical software solutions.
- Strong analytical skills, aptitude for metrics and data-driven decision-making skills.
For a confidential discussion and more information on the role, please contact Michael O’Brien.