Customer Technical Services Specialist required with 2 - 3 years experience in a customer service function. Contract for 12 months. Galway
Customer Technical Services Specialist will ideally have a background in Information Technology or Computer Science
Responsibilities:
- Field customer calls and emails and apply troubleshooting skills to assist customers with appropriate responses to product inquiries, opinions/suggestions, and complaints, using strategies and tactics formulated by management.
- Document cases in complaint handling system, using guidelines to ensure comprehensive and quality documentation. Accuracy and readability of written work; complaint and CAPA records.
- Able to assess a customer complaint for Medical Device Reporting requirements. Identify and escalate cases with potential regulatory actions. Advise management of significant product issues and unresolved customer issues.
Requirements:
- BS/BA required ideally in Information Technology or Computer Science and/or 3 years of related IT/Quality/customer support experience
- Minimum of three years of related experience (customer support experience is highly desirable).
- Working knowledge of diagnostic industry on a clinical and technical level including knowledge of federal regulations related to clinical testing, diagnostics and medical device industry, e.g. FDA, ISO, ISO 13485.
- Working knowledge of systems with software and hardware components.
- Excellent troubleshooting skills.
For a confidential discussion and more information on the role, please contact Noeleen Stewart.
noeleen.stewart@collinsmcnicholas.ie
- 091 706712