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Customer Services Support

Customer Technical Services Specialist required with 2 - 3 years experience in a customer service function. Contract for 12 months. Galway


Responsibilities:

  • Field customer calls and emails and apply troubleshooting skills to assist customers with appropriate responses to product inquiries, opinions/suggestions, and complaints, using strategies and tactics formulated by management. 
  • Document cases in complaint handling system, using guidelines to ensure comprehensive and quality documentation. Accuracy and readability of written work; complaint and CAPA records.
  • Able to assess a customer complaint for Medical Device Reporting requirements. Identify and escalate cases with potential regulatory actions. Advise management of significant product issues and unresolved customer issues.

Requirements:

  • BS/BA required and/or 3 years of related IT/Quality/customer support experience
  • Minimum of three years of related experience (customer support experience is highly desirable).
  • Working knowledge of diagnostic industry on a clinical and technical level including knowledge of federal regulations related to clinical testing, diagnostics and medical device industry, e.g. FDA, ISO, ISO 13485.
  • Working knowledge of systems with software and hardware components.
  • Excellent troubleshooting skills.


For a confidential discussion and more information on the role, please contact Noeleen Stewart.

noeleen.stewart@collinsmcnicholas.ie

  • 091 706712