Collins McNicholas

Responsibilities:

  • Resolving any technical issues customers may have inbound and outbound calls, e-mail and other contact methods.
  • An ability to clearly explain troubleshooting steps.
  • Ensuring all contacts with customers are accurately logged
  • Achieve daily/weekly/monthly agent performance metrics.
  • Be the core agent for the team by communicating company policies to other team members and assist other members in fault resolution.
  • Keep the Team Leader continuously updated on progress.
  • Proactively communicating with customers through outbound contacts.
  • Liaising between customers and company personnel regarding any customer issues.

Requirements:

  • Excellent verbal and written communication abilities.
  • An ability to mutli-task.
  • Effective problem-solving skills.
  • Ability to meet deadlines as outlined by company.
  • High level proficiency in Spanish language (C1 or above)

Firstname (required)

Surname (required)

Your Email (required)

Your mobile (required)

Upload CV (required)

Comment

In order to provide you with our services, we need to process certain personal information about you. We will only use your personal information to deliver the job-seeking or related services you have requested.

We seek your consent to store your data and provide you with the best possible service. If you have any questions regarding our legal obligations to you or your rights under the GDPR please refer to our privacy statement which clearly outlines all of your rights.

Related Articles