Collins McNicholas

Customer Service Team Lead required for long term contract.  Fluency in German essential.  Galway city 

Responsibilities:

  • Responsible for the performance management of the team, ensuring that the performance management process is maintained.
  • Organising the workload for the team and ensuring that the right resources are available and trained to the highest standard
  • Measure, monitor and report on established Customer service KPI’s ensuring that they are met on an on-going basis.
  • Continuously reviewing opportunities to streamline processes and implement IT or system changes that will drive efficiencies and improve our customers experience

Requirements: 

  • Minimum 3 years’ experience managing teams in an ISO regulated environment
  • Fluent German
  • Demonstrated success in managing and coordinating a multi-skilled team in performance and productivity
  • Experience in call monitoring system and strong knowledge of telephony KPI’s

For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email noeleen.stewart@collinsmcnicholas.ie

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