Customer Service Specialists German

Customer Service Specialists required with fluent German, French or Spanish with a leading Galway company.

The Customer Service Specialist is responsible for a variety of tasks including order processing, problem solving, admin support for our commercial sales team and logistic support for both our internal and external customers. Long term contracts

• Process all orders. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.
• Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
• Review and maintain customers open orders on a daily basis.
• Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.
• Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
• Collaborate with other departments to ensure accuracy of data maintained on SAP
• Keeping customer account changes up to date and communicated to the commercial sales team.

Requirements:

·      3 years plus experience in a customer service, order management function.

·      Must be fluent German, French or Spanish

·      SAP or other ERP system experience a significant advantage

For a confidential discussion and more information on the role, please contact Noeleen Stewart.

noeleen.stewart@collinsmcnicholas.ie

091 706712