Customer Service Specialists French and Spanish

Customer Service & Languages
Customer Service & Languages
Galway
Fixed Term Contract
16172
Galway
Fixed Term Contract
16172

Customer Service Specialists required with fluent French and Spanish with a leading Galway company.

The Customer Service Specialist is responsible for a variety of tasks including order processing, problem solving, admin support for our commercial sales team and logistic support for both our internal and external customers. Long term contracts

  • Process all orders. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.
  • Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
  • Review and maintain customers open orders on a daily basis.
  • Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.
  • Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
  • Collaborate with other departments to ensure accuracy of data maintained on SAP
  • Keeping customer account changes up to date and communicated to the commercial sales team.


Requirements:

·      3 years plus experience in a customer service, order management function.

·      Fluency in French and Spanish is essential.

·      SAP or other ERP system experience a significant advantage



For a confidential discussion and more information on the role, please contact Noeleen Stewart.

noeleen.stewart@collinsmcnicholas.ie

091 706712


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Your Consultant
Noeleen Stewart
Principal Recruitment Consultant