Customer Service Specialist with French

  • Reference: GY46567y
  • Job Type: Permanent
  • Location: Galway
  • Category: Quidel


Key Role Responsibilities & Tasks:

Your overall responsibility in this role will be to ensure customer, (direct and indirect), satisfaction, to the highest standards, with regard to all queries and concerns related to general product information, product orders and product delivery.

Tasks you will undertake to achieve this will include: 

  • Managing and maintaining pricing and product information in the company’s ERP system.
  • Assisting with the logistic processes involved in ensuring order delivery and receipt to the firm’s clients in the EMEA region
  • Customer account record set-up and maintenance on ERP.
  • Processing of financial instructions related to product/device purchases.
  • Liaising and consulting with technical support team to ensure the clients get answers to all the technical devices related questions and queries they have.

 

Required Skills & Experience:

  • No specific previous commercial/company experience is required as full training will be provided by the company.
  • Complete fluency in spoken and written  French and reasonable working standard of English.
  • Exceptional phone manner and communication skills. 
  • Focused, organized and with a strong attention to details focus.
  • A proven ability to complete tasks to tight deadlines. 
  • A proven ability to handle multiple customer orientated tasks at the same time. 
  • A third level qualification in one of the life sciences is a clear advantage, but not an absolute necessity.

 

This role offers a market leading training, development and salary and benefits package for the best qualified candidates.

 

For a confidential discussion and more information on the role, please contact Eoghan Curtin by email at eoghan.curtin@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie

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Eoghan Curtin

Contact Consultant

  • Eoghan Curtin
  • Principal Consultant & Commercial Team Lead
  • 0035391706706
  • Connect with Eoghan