Customer Service Specialist – Medical Device

  • Reference: GJCSAENG
  • Job Type: Permanent
  • Location: Galway, Galway City, Mayo
  • Category: Customer Service, Call Centres & Languages

Customer Service Specialist required with 3 – 5 years’ experience in a multinational / shared service environment.  Background in medical device / pharma desirable. Galway city.

Responsibilities:

  • Ensure all orders are processed accurately and promptly
  • Liaise with various departments i.e., Sales, Warehouse, Accounts Receivable, etc.
  • Ensure that all customer queries – order queries, stock situation, deliveries, invoices – are resolved satisfactorily in line with agreed timelines (SLAs).
  • Process daily invoicing as per the agreed process.
  • Process returns from the customer on time.
  • Adhere to and maintain Standard Operating Procedures. 
  • Participate in internal and external Quality audits. 

 

Requirements:

  • Minimum 3-5 year’s customer service experience preferably within a multinational / shared services environment
  • Business or other relevant 3rd level qualification desirable
  • Excellent attention to detail,
  • Excellent communication skills and a professional telephone manner.
  • Strong system skills preferably Microsoft office (e-mail, word processing, spreadsheet).
  • Knowledge of ERP systems is an advantage.

For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email noeleen.stewart@collinsmcnicholas.ie

 

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie


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Contact Consultant

  • Noeleen Stewart
  • Principal Recruitment Consultant
  • 091 706712
  • Connect with Noeleen

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