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Customer Service Specialist German

Customer Service Specialists required with fluent German with a leading Galway company. Long term contract.


  • Process all orders. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.
  • Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
  • Review and maintain customers open orders on a daily basis.
  • Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.
  • Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
  • Collaborate with other departments to ensure accuracy of data maintained on SAP
  • Keeping customer account changes up to date and communicated to the commercial sales team.


Requirements:

·      3 years plus experience in a customer service, order management function.

·      Fluent German essential. Fluency in French would be an advantage.

·      SAP or other ERP system experience a significant advantage



For a confidential discussion and more information on the role, please contact Noeleen Stewart.

noeleen.stewart@collinsmcnicholas.ie

091 706712