Collins McNicholas

Customer Service Specialist required with a minimum of 2 years experience in a customer service environment.  Must be fluent in Spanish.  This role covers evening shift from 4 pm to 12 am Monday to Friday.

 Responsibilities:

  • Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company’s products which include but not limited to complaints, queries, refunds etc. 
  • Maintaining knowledge of the company’s facilities, websites, products, promotions, policies and procedures
  • Complete documentation to in-house standards and be compliant with all in house procedures 

Requirements include:

  • Minimum 2 years’ experience working in a Call Centre or Customer Service department. 
  • Strong communications skills 
  • Excellent telephone and customer service skills

For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email noeleen.stewart@collinsmcnicholas.ie

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