Customer Service Specialist required with a minimum of 2 years experience in a customer service environment. Must be fluent in Spanish. This role covers evening shift from 4 pm to 12 am Monday to Friday.
- Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company’s products which include but not limited to complaints, queries, refunds etc.
- Maintaining knowledge of the company’s facilities, websites, products, promotions, policies and procedures
- Complete documentation to in-house standards and be compliant with all in house procedures
- Minimum 2 years’ experience working in a Call Centre or Customer Service department.
- Strong communications skills
- Excellent telephone and customer service skills
For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email firstname.lastname@example.org