Customer Service Specialist / Administrator – Contract – Galway
The Customer Services Admin agent is responsible for customer service for all internal and external customers to facilitate business objectives.
Communicate proactively with internal and external customers in a professional, positive and courteous manner
Maintain and Monitor Multiple internal Inbox’s
Review and maintain Field Safety Notices/Mandatory Notifications on a daily basis
Responsible for initiating customer communication, Maintaining the Master database and generating follow ups and tracking all activity taken
Keep Team Lead informed of all changes, issues and potential concerns of all open Field Safety Notices/Mandatory Notifications
Work with others, i.e. Quality Team, Customer Service Stages and Management to ensure that accurate information is maintained and communicated on all relevant databases
Responsible for following all CS SOPs in line with company’s QMS, and delivering an excellent customer experience
Other duties as assigned
Previous experience in customer service with strong administration skills
Proficient in MS Word, Excel and Outlook
Effectively collaborate with others
Work independently and on a team
Work effectively in a fast-paced environment with shifting priorities
For a confidential discussion and more information on the role, please contact Noeleen Stewart.