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Collins McNicholas

Overview:

This position provides customer service to our clients German-speaking customers in Europe, specifically DACH region.  The successful candidate will be fluent in German, be able to accept ownership for processing orders &responding to customer inquiries in a timely manner. 

Essential Duties and Responsibilities:

  • Responsible for ensuring all orders are processed and acknowledged accurately and promptly upon receipt. 
  • Ensure that all customer inquiries (including order status, inventory availability, delivery information, product information, pricing, and invoices etc) are resolved;
  • Track and manage the interactions with the customers from every channel.
  • Identify customer’s needs and provide support;
  • Identify and solve problems using available resources. 
  • Maintain a current knowledge of products offered in the catalog to support providing basic product information.
  • Complete the required documentation within the time limit and submit to the relevant organization;
  • Proactively communicate product availability to the customer;
  • Manage backorders, where required, informing the customers of availability dates.
  • Create and distribute daily sales invoices.
  • Handle product evaluation and travel set requests.
  • Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.
  • Liaise with other departments to resolve customer inquiries.
  • Ensure daily, weekly and monthly reporting is carried out as per business requirements.
  • Provide feedback on a daily basis to the team leader / supervisor.
  • Actively engage in projects to improve service levels.
  • Will be required to work during Irish public and bank holidays, subject to local law

 

Qualifications / Skills required:

Education:

  • High school diploma / Associates Degree or higher

Experience:

  • Related experience and/or training in Customer Service. 
  • Previous experience in a manufacturing company and/or in the medical device and/or pharma industry preferred

 

Skills:

  • Ability to speak, read and write in fluently in German and in English
  • Ability to communicate effectively with customers, employees, management, and cross-functionally for positive customer outcomes
  • Passion for customers and delivering a world-class service experience
  • Demonstrated critical thinking, problem-solving and analytical skills
  • A sense of urgency and proven ability to work under pressure
  • Attention to detail and strong organizational skills
  • Must be able to give and welcome constructive feedback;
  • Contribute to building a positive team spirit and friendly and engaging work environment
  • Understanding of Order to Cash process and related systems…Oracle, SalesForce.com experience desirable
  • Strong computer skills are required.

 

Apply Now:

  • For a confidential discussion and more information on the role, please contact Sarah Boyle on 01 66 200 88 or email sarah.boyle@collinsmcnicholas.ie
  • For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie
  • Follow us on LinkedIn and connect with our Recruitment Consultants to discuss the latest jobs, our job searching tips & videos!

 

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