Collins McNicholas

Position Summary:

Provide customer support, including order processing, query handling, sales support and communication with internal & external customers. We are looking for a professional and friendly person who will enjoy a multi-cultural and quality driven work environment

Main areas of responsibility:

Order administration

  • Ensuring all orders received via telephone, fax, post, email & EDI are processed accurately and promptly upon receipt                                                                                                                    
  • Ensure daily, weekly and monthly reporting is carried out as per business requirements                    
  • Provide product information and technical advice                                                                              
  • Complete diverse administrative tasks according to customer/market requirement
  • Ensure that all customer queries – order queries, stock situation, deliveries, invoices are resolved satisfactorily
  • Monitoring the invoicing process
  • Process returns from the customer in accordance with company policy

                                                                                                                                                      Customer Loyalty

  • Manage a portfolio of top revenue generating customers in order to increase customer loyalty              
  • All queries handled according to specific quality guidelines                                                               
  • Work closely with internal/external customers to build and maintain customer loyalty
  • Tailor solutions to customer needs                                                                                      
  • Take full ownership of all customer issues/complaints till resolution, including corrective and preventive actions
  • Identify teaching opportunities
  • Escalate all product complaints (technical and medical) to the Quality dept in the local market.

Cross-functional Collaboration

  • Liaise with key departments such as Sales, Warehouse, Accounts Receivable, Data Base Administration and Field Service to coordinate daily activities                                                                                  
  • Compliance
  • Enforcement of new and existing Abbott policies to both internal and external customers   
  • Adhere to and maintain Standard Operating Procedures
  • Participate in internal and external Quality audits
  • Keep up-to-date with the process and product changes via our online Learning Management System, in-class training and external courses                                                                            
  • Involvement in special projects

 

Education and Experience:

  • Educated to Leaving Certificate standard or equivalent; 3rd Level desirable
  • Fluency in Dutch is an essential and also strong level of English
  • Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm)                                                                                           
  • Outlook                                                                                        
  • Quality Management System knowledge an advantage
  • Travel may be required
  • Minimum 1 year of experience in a Customer related environment
  • SAP knowledge is an advantage
  • Organisational skills
  • Excellent interpersonal and problem-solving skills.
  • Excellent telephone manner and professional writing skills
  • Team player

For a confidential discussion and more information on the role, please contact Sarah Boyle on 016620088 or email sarah.boyle@collinsmcnicholas.ie.

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