Help the sales force to effectively sell specialized medical devices to new and existing business accounts. Help build and maintain strong long-term relationships with customers.
•Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
•Ensure that all customer queries -order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc-are handled and resolved satisfactorily.
•Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.
•Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
•Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
•Continuously monitor open / backorders to ensure all orders are fulfilled on time.
•Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
•Process invoicing and other relevant shipping documents.
•Process billing corrections on time and in accordance with the company policy.
•Process returns from the customer on time and in accordance with the company policy.
•Involvement in special projects as required.
•Preparing PowerPoint presentations for Sales Forces.
•General administration work.
•Adhere to all Company policies, rules, procedures and housekeeping standards
•Business or other relevant 3rd level qualification desirable.
•Fluent in English -German or French would be an advantage.
•Knowledge and aptitude for medical devices or Healthcare sector.
•A number of years experience of working in a fast moving customer service environment preferably within a multinational environment.
•Experience in imparting knowledge to others or training essential.
•Excellent communication skills and a professional telephone manner.
•SAP SD user level experience desirable.
•A self starter / “Can do” approach and attitude.
•Ability to work effectively within multi cultural team towards strict deadlines.
•Accuracy and attention to detail are paramount.
•Flexibility –willingness to help other colleagues to meet deadlines.
•Ability to work well with others in performing a variety of customer service tasks.
•Strong communication (written & verbal) and interpersonal skills.
For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie
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