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Collins McNicholas

You are:

A client focused individual who thrives on making the client central to everything you do whilst providing best in class customer service. You are passionate about resolving high-level complaints or issues and enjoy making recommendations for the improvement of business procedures and processes.


You will:

  • Constantly strive for Client satisfaction, quality and service levels targets
  • Work with our Corporate and Public Service Client base to resolve all post-sales queries
  • Liaise with other business partners to resolve queries and improve the service to our Clients
  • Partner with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience
  • Manage the resolution / negotiation of Client issues to minimise cancellations, maximise Client retention and increase revenue
  • Deliver ‘best in class’ customer service in order to ensure maximum customer satisfaction which in turn will improve profitability

Your background:

As a Customer Service Agent you have:

  • Experience working in a Customer Service or Contact Centre environment (financial or banking environment experience preferred but not essential)
  • Excellent communication skills, both written and verbal, and a high level of numeracy
  • Experience working on multiple issues across a number of systems
  • PC literate in Microsoft applications
  • Strong interpersonal skills with a genuine customer focus and desire to work with people
  • Proven objection handling and decision making skills

We will:

  • Provide the opportunity to grow and develop your career
  • Offer an inclusive environment that encourages diverse perspectives and ideas
  • Deliver challenging and unique opportunities to contribute to the success of a transforming organization
  • Offer comprehensive benefits globally

For a confidential discussion and more information on the role, please contact Sarah Boyle on 016620088 or email

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