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Collins McNicholas

Purpose of Role:

The Customer service associate provides a key interface with the customer, supporting all aspects of the sales process. Working in a team environment in conjunction with the Sales Representatives, you will demonstrate excellent external and internal customer focus throughout. Customer Service personnel should possess a friendly upbeat personality, and should be motivated, passionate, and love working with people.

Principal Duties and Responsibilities:

  • Process a large volume of Sales Orders timely & accurately. Proactively manage Orders to ensure customer commitments are met, keeping customers informed on order status.
  • Proactively respond and manage customer calls/queries in a professional manner.
  • Provide support to the Sales Representatives and other members of the Ortho CS Team as required.
  • Provide Quotations to customers in a timely manner, to a professional standard.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Build trusted relationships with the Sales Representatives.
  • Other duties that may be assigned from time to time. 

Role Requirements:

  • Demonstrates excellent knowledge and experience of all aspects of the role as outlined.
  • Demonstrates a strong Customer Orientation, delivering exceptional service in order to meet and exceed our customers’ expectations.
  • Possesses a good phone manner and excellent communication skills.
  • Good administrative and IT/computing skills. Knowledge of Navision, an advantage.
  • Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach.
  • Attention to Detail: Ensures that work is executed accurately and completely, paying close attention to the detail.
  • Demonstrates excellent organisational skills.
  • Previous experience of medical device customer or sales support is an advantage.

For a confidential discussion and more information on the role, please contact Sarah Boyle on 016620088 or email

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