Customer Service & Languages JobsCustomer Service Representative – Medical Devices

  • D49432
  • Permanent
  • Dublin West

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Collins McNicholas

Purpose of Role:

To provide customer service support and to ensure the smooth running of the office.  This role is based in our clients North Dublin office. The candidate will be working in a team environment in conjunction with the Sales Representatives, you will demonstrate excellent external and internal customer focus throughout

 Principal Duties and Responsibilities:

  • Process a large volume of Sales Orders timely & accurately. Proactively manage Orders to ensure customer commitments are met, keeping customers informed on order status.
  • Proactively respond and manage customer calls/queries in a professional manner.
  • Provide support to the Sales Representatives and other members of the team as required
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Build trusted relationships with the Sales Representatives.
  • Other duties that may be assigned from time to time
    Role Requirements:
  • Demonstrates excellent knowledge and experience of all aspects of the role as outlined.
  • Demonstrates a strong Customer Orientation, delivering an exceptional service in order to meet and exceed our customers’ expectations
  • Possesses a good phone manner and excellent communication skills.
  • Good administrative and IT/computing skills, Microsoft Office. Knowledge of Navision, an advantage.
  • Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach. 
  • Attention to Detail: Ensures that work is executed accurately and completely, paying close attention to the detail.
  • Demonstrates excellent organisational skills.
  • Previous experience of medical device customer or sales support, an advantage.

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