Customer Support Specialist

  • Reference: LK46785
  • Job Type: Contract
  • Location: Limerick
  • Category: Customer Service, Call Centres & Languages

The Responsibilities of this position are:

  • Develop and maintain strong working relationships with stakeholders by scheduling and participating in regular meetings with active close out of actions assigned.
  • Monitoring and report on trends with a view to identifying corrective actions to proactively eliminate recurring issues which are giving rise to repetitive queries and / or concern for customers.
  • Using case management and telephony technology, capture, investigate and respond to all queries received by email, letter or telephone within agreed timescales. 
  • Ensure efficient and effective follow up action is completed and where required collaborate with other areas to close out the case or escalate to achieve closure
  • Record Maintenance
  • Data entry and administrative responsibilities
  • Ensure robust document management and maintenance in accordance with the quality management system 

Requirements:

  • Previous experience in a similar position
  • Excellent communication skills 
  • Ability to work well with internal and external stakeholders
  • Stong team player. 
  • Good IT skills

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Jennifer O'Gorman

Contact Consultant

  • Jennifer O'Gorman
  • Recruitment Consultant
  • 061 512270
  • Connect with Jennifer

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