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Customer Service Representative - Galway

Customer Service Representative required on a long term contract basis for Galway based manufacturing company.


Requirements:

  • Entering customer orders and call offs on system. Management of Consignment stock, request forecasts and order coverage from Customers. 
  • Issuing Quotations to customers. Issue Order confirmations to customers for new orders received, generated from sales order module or via email.
  • Communicate with Customer and Sales if there are to be potential delays with orders.
  • Updating forecasts based on orders, trends and information from the marketplace.
  • Ensure accuracy of customer back log report for shipping. Maintenance of sales order dates and quantities where applicable.
  • Invoicing / Credit notes. Invoicing from ERP system and sending out invoices to customers.
  • Measure and monitor late deliveries and partial shipments, credit notes, Sales KPI and top 10 customer sales movements through the KPI’s. To be reported at weekly Production/Plant meetings.
  • Handling Day to day Customer queries, directing customer to correct department contact if query is related to another internal department.
  • Managing day to day communications on repeat orders – in particular where expectations may not be met

Requirements:

  • Previous customer service experience in a high volume environment.
  • Strong administration skills
  • Excellent communication and interpersonal skills
  • Be highly organised with a good knowledge of Microsoft Word and Excel
  • Ability to multitask and handle challenging situations

For a confidential discussion and more information on the role, please contact Noeleen Stewart.

noeleen.stewart@collinsmcnicholas.ie

091 706712