Customer Service Specialist - Evening Shift required for a well established company in Galway city.
Hours of work - 5pm to 1am, Monday to Friday - Shift Premium paid.
Responsibilities:
- Respond promptly to Brand Partner and Customer inquiries via phone, email and live chat.
- Address and resolve concerns related to orders, product information, refunds, commissions and account issues.
- Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
- Provide clear guidance on company policies, promotions, and compensation plans.
- Maintain up-to-date knowledge of company products, business models and compliance guidelines.
- Process refunds, exchanges, and adjustments in accordance with company policies.
- Accurately document customer interactions and escalate complex issues to the appropriate department.
- Assist Brand Partners in navigation back-office systems and understanding their earnings and orders.
- Follow company procedures and industry regulations to maintain compliance.
Requirements:
- Native language speaker or one or more languages.
- Fluency in spoken and written English.
- Previous experience in Customer Service, preferably in network marketing, direct sales.
- Strong communication skills.
- Excellent problem-solving skills and attention to detail.
- Ability to work both independently and as part of a team.
- Excellent telephone and customer service skills.
For a confidential discussion and more information on the role, please contact Noeleen Stewart.
noeleen.stewart@collinsmcnicholas.ie
091-706712
