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Customer Service Representative

Customer Service Representative

The role:

  • You will operate in a fast-paced working environment as part of a highly motivated and hard-working team
  • Taking inbound calls from our members and prospective members on their insurance needs, delivering our brand promise of looking after you always
  • Deal with members telephone enquiries, evaluate situations, and respond appropriately
  • Enrol members on our database and ensure members details are entered correctly.
  • Ensure computer records reflect up to date communications with the member.           
  • Ensure that members payment methods are accurate and all transactions are recorded accurately 
  • Participate in quality programmes to ensure maintenance of the company’s quality standards. 
  • Identify and to contribute to continuous improvements in working practices and customer care.    
  • This is a full time position based in our office in Little Island, Co. Cork.

Eligibility

• Minimum of Leaving Certificate or equivalent is desirable. Third level qualification also desirable but not essential.

• Experience involving client contact or customer service in the insurance industry.

• Excellent verbal and written communication skills are essential for this role.

• This role would suit a sincere and capable individual.


For more information or even a confidential discussion please contact Jason O'Flaherty.

jason.oflaherty@collinsmcnicholas.ie

061-512276